Healthcare Ops Lead — Scale & Systems

Superpower; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Superpower is seeking an Operations Lead in San Francisco to scale the member experience operations. You will drive staffing models, process improvements, and vendor performance to support a growing member base and ensure reliable, high-quality service.

You will partner with leadership to diagnose problems, design scalable solutions, and implement changes that improve reliability, margins, and overall service quality as the business scales.

Qualifications

• Have 5+ years of relevant experience across operations, strategy and operations, consulting, or building a company, including at least two years in an operating role.
• AI-native: know how to use AI to investigate problems, automate workflows, and scale operations.
• Think in systems: understand how incentives, handoffs, tools, data, and process interact and redesign the system.
• Understand P&L impact: connect operational decisions to revenue, gross margin, cost-to-serve, and profit.
• Analytical and comfortable working with data to forecast demand, model capacity and costs, size opportunities.
• Able to investigate unfamiliar processes, find root causes, and carry solutions through implementation and measurement.

Responsibilities

• Improve blood draw operations, expand appointment availability, improve completion and reliability, and reduce errors.
• Strengthen diagnostic and vendor operations, evaluate partners, establish service standards, and manage performance and costs.
• Build workforce capacity and efficiency, forecast demand, model staffing needs, and increase productivity with AI/automation.
• Scale B2B operations with Customer Success to onboarding, activation, and ongoing delivery.
• Launch new operational capabilities, define pilots, secure vendors and staffing, and own performance after launch.
• Make operations more resilient with documented ownership and measurable performance.

Job description

Superpower is seeking an Operations Lead in San Francisco to scale the member experience operations. You will drive staffing models, process improvements, and vendor performance to support a growing member base and ensure reliable, high-quality service.

You will partner with leadership to diagnose problems, design scalable solutions, and implement changes that improve reliability, margins, and overall service quality as the business scales.