Senior Operations Associate — Scale High-Impact Healthcare Ops

Headway; United States; Remote; USD 76,000 - 112,000; Full time

Benefits offered by this job

Equity compensation

Medical, Dental, Vision coverage

HSA/FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave

Carrot Fertility reimbursement

13 holidays + Holiday Break

Flexible PTO

EAP

Training and professional development

Job summary

Headway is building a platform to transform mental healthcare access in the United States. As a Senior Operations Associate, you will operationalize and scale core workflows affecting hundreds of thousands of patients and providers nationwide, delivering high‑quality operational health and bridging product, data, and operations to drive future‑first solutions.

You will own scalable processes, design execution strategies, and work closely with product and data teams to improve efficiency,

Qualifications

• 3–5 years of experience in consulting, operations, investment banking, or related fields.
• Operations experience at a high-growth startup is a plus.
• Strong data-driven and analytical capabilities.

Responsibilities

• Drive build, execution, monitoring and scaling of scalable products and processes.
• Identify opportunities for efficiency and automation.
• Lead cross-functional efforts with product, engineering, payer and CX teams to hit OKRs.

Skills

Operations experience

Data-driven

Cross-functional collaboration

Self-starter

Systems thinking

Job description

Headway is building a platform to transform mental healthcare access in the United States. As a Senior Operations Associate, you will operationalize and scale core workflows affecting hundreds of thousands of patients and providers nationwide, delivering high‑quality operational health and bridging product, data, and operations to drive future‑first solutions.

You will own scalable processes, design execution strategies, and work closely with product and data teams to improve efficiency,