Healthcare Operations Specialist: Patient Care & Workflow

AdaptHealth LLC; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

PTO

Stock plan

Parental leave

Disability insurance

FSA/HSA

Teledoc access

Job summary

AdaptHealth LLC is seeking an Operations Specialist - Driving to support patient care and drive operational excellence in our home medical equipment services. This role enhances patient outcomes while improving workflows and team performance.

You will review documentation, verify insurance, navigate EMR systems, and ensure accuracy across orders and authorizations. A valid driver’s license and healthcare-related experience are preferred; strong communication and multi-tasking skills are

Qualifications

• High school diploma or equivalent required; associate degree in a related field preferred.
• Valid and unrestricted driver's license.
• One year of related work experience required or preferred in healthcare, insurance, or customer service.
• Strong communication, analytical, problem-solving, and decision-making abilities with attention to detail.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Communication skills

Driver's license

Multitasking

Attention to detail

Healthcare experience

Education

High School Diploma or Associate’s degree

Tools

Microsoft Office

Job description

AdaptHealth LLC is seeking an Operations Specialist - Driving to support patient care and drive operational excellence in our home medical equipment services. This role enhances patient outcomes while improving workflows and team performance.

You will review documentation, verify insurance, navigate EMR systems, and ensure accuracy across orders and authorizations. A valid driver’s license and healthcare-related experience are preferred; strong communication and multi-tasking skills are