Healthcare Operations Specialist: Care & Process Excellence

AdaptHealth, LLC; Iowa; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence across regions. You will influence outcomes by optimizing workflows, processing documentation, verifying insurance, and entering data in EMR systems.

The role emphasizes cross-functional collaboration, adherence to HIPAA, and ongoing process improvement. A driver’s license and basic healthcare admin experience help in a fast-paced, patient-centered environment.

Qualifications

• High School Diploma or equivalent required; Associate’s degree in a related field preferred.
• Valid and unrestricted driver’s license required.
• 1 year of related work experience preferred but not required.
• Healthcare insurance, billing, claims, or call center experience a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Computer literacy

Education

High School Diploma or Associate’s degree in Healthcare Administration/Business Administration

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence across regions. You will influence outcomes by optimizing workflows, processing documentation, verifying insurance, and entering data in EMR systems.

The role emphasizes cross-functional collaboration, adherence to HIPAA, and ongoing process improvement. A driver’s license and basic healthcare admin experience help in a fast-paced, patient-centered environment.