Healthcare Operations Specialist | Care & Process

AdaptHealth, LLC; Gastonia (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental Leave

Disability Insurance

Flexible Spending Accounts (FSA)/(HSA)

Job summary

AdaptHealth is seeking an Operations Specialist to support regional operations, improve workflows, and ensure accurate patient data across EMR systems. The role emphasizes compliance with HIPAA and payer guidelines while driving efficiency.

Ideal candidates have 1 year of related experience and a background in healthcare administration or administrative roles. The position offers growth opportunities within a patient-centered home medical equipment provider.

Qualifications

• Excellent verbal and written communication with attention to detail.
• Ability to multi-task in a fast paced environment.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification and authorizations.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Multi-tasking

Microsoft Office

Healthcare systems

Independent work

Customer service

Education

High School Diploma

Associate’s degree (Healthcare Administration/related)

Tools

EMR systems

Job description

AdaptHealth is seeking an Operations Specialist to support regional operations, improve workflows, and ensure accurate patient data across EMR systems. The role emphasizes compliance with HIPAA and payer guidelines while driving efficiency.

Ideal candidates have 1 year of related experience and a background in healthcare administration or administrative roles. The position offers growth opportunities within a patient-centered home medical equipment provider.