Healthcare Operations & Service Delivery Lead

Lincare Holdings Inc.; Salisbury (MD); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Lincare Holdings Inc. in Salisbury, MD is seeking an experienced supervisor to lead Service Representatives, Health Care Specialists, and Customer Service Representatives. The role focuses on hiring, training, and ensuring quality patient service.

Responsibilities include coordinating employee benefits, maintaining regulatory compliance with DOT and FDA, and coordinating with the medical community to ensure safe delivery of equipment and services.

Formación

• Interviewed, hired, and supervised service representatives.
• Knowledge of Medicare and insurance rules.
• Familiar with CHAP, DOT and FDA regulatory context.

Responsabilidades

• Interview, hire, train, and supervise quality service representatives
• Assist with employee files including the coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of CIS; enter and extract information
• Must be able to fill in when staffing is low
• Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
• Control inventory, purchasing equipment and supplies through central purchasing function
• Implement cost controls
• Promote effective written/verbal communication
• Ensure the quality and safe delivery of medical equipment to patients
• May perform equipment setups in the patients' homes
• Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
• Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
• May perform Service Representatives' duties when necessary
• Respond to all Corporate communications

Descripción del empleo

Lincare Holdings Inc. in Salisbury, MD is seeking an experienced supervisor to lead Service Representatives, Health Care Specialists, and Customer Service Representatives. The role focuses on hiring, training, and ensuring quality patient service.

Responsibilities include coordinating employee benefits, maintaining regulatory compliance with DOT and FDA, and coordinating with the medical community to ensure safe delivery of equipment and services.