Healthcare Customer Care Specialist

Lincare Holdings Inc.; Brattleboro (VT); Vor Ort; USD 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

Training programs

Medical benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Zusammenfassung

Lincare Holdings Inc. is seeking a customer service associate to communicate with patients and providers, answer questions, resolve issues, and support adherence to physician directions.

You will document calls, enter orders in the computerized system, verify demographics, and assess needs for additional products or services. This role emphasizes accuracy, empathy, and clear communication. The position may require training others and handling routine calculations of dosages.

Qualifikationen

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Help with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Aufgaben

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Kenntnisse

Read and analyze documents

Effective communication

Training peers

Calculate figures and doses

Follow oral and written instructions

Ausbildung

High School Diploma / GED

1–3 months related experience/training

Tools

Computer entry system

Jobbeschreibung

Lincare Holdings Inc. is seeking a customer service associate to communicate with patients and providers, answer questions, resolve issues, and support adherence to physician directions.

You will document calls, enter orders in the computerized system, verify demographics, and assess needs for additional products or services. This role emphasizes accuracy, empathy, and clear communication. The position may require training others and handling routine calculations of dosages.