Healthcare Operations Manager

Aveanna Healthcare; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Aveanna Healthcare is seeking an Operations Manager for our Addison, TX location. The role oversees daily operations, streamlines processes, and aligns site activities with company objectives to deliver efficient patient/client services.

The position involves supervising location staff, coordinating payroll, billing, and compliance activities, and ensuring a collaborative work environment. A high school diploma is required.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Oversee payroll processing for field employees per Aveanna policies.
• Oversee location's pending and unbilled reporting and ensure policy adherence.
• Collaborate with Authorizations on monthly insurance verifications.
• Communicate payor/benefit changes with Authorization and Billing teams.
• Monitor Accounts Receivables with billing to identify collections issues.
• Assist in compliance, onboarding, credentialing of caregivers, and billing functions.
• Provide management direction and feedback to staff.
• Assist in resolving scheduling conflicts and patient issues.
• Maintain HIPAA confidentiality and security of information.
• Demonstrate disciplined approach in completing work tasks.

Education

High School Diploma

Job description

Operations Manager – Addison, TX

Aveanna Healthcare is growing and in need of an experienced Operations Manager for our Addison, TX location.

Salary: $50,000+ Annual Salary + Bonus

Position Overview

The

Overview

Operations Manager – Addison, TX

Aveanna Healthcare is growing and in need of an experienced Operations Manager for our Addison, TX location.

Salary: $50,000+ Annual Salary + Bonus

Position Overview

The Operations Manager is responsible for overseeing and optimizing general operations of the location. This role includes managing day-to-day activities, streamlining processes, and ensuring that the location’s processes efficiently and effectively align and support organizational goals.
The Operations Manager plays a key role in aligning operations with broader company objectives, maintaining protocols pertaining to patient or client scheduling, and ensuring a productive, collaborative work environment. Supervision of the location team may include providing guidance and direction to CEM/CEC teams while ensuring the team’s commitment remains focused on delivering optimal customer service.

Essential Job Functions

• Partner with Executive Director in overseeing accurate and timely processing of all field employee payroll via Aveanna policies and procedures.
• Oversee location’s pending and unbilled reporting; provides guidance and support to ensure Aveanna policies and procedures are followed.
• Collaborate with Authorizations team and responsible parties on completing monthly insurance verifications.
• Support timely communication of payor and benefit-related changes alongside Authorization and Billing personnel to ensure accuracy and compliance.
• In coordination with location billing personnel, maintain ongoing assessment of Accounts Receivables to identify collections issues and develop plan of correction.
• Support compliance, onboarding, credentialing of caregivers, and billing functions.
• Provide management direction using appropriate methods and communication channels to set expectations, provide routine feedback, and assess employee performance.
• Assist in investigating and resolving patient issues that may arise (e.g. scheduling conflicts, conflict resolution, etc.).
• Maintain patient and employee confidentiality following HIPAA guidelines.
• Consistently demonstrates a disciplined approach in completing work assignments.

Requirements

• Minimum of a High School