Operations Manager

Aveanna Healthcare; Winter Park (FL); On-site; USD 50,000 - 61,000; Full time

Job summary

Aveanna Healthcare in Winter Park, FL is seeking an experienced Operations Manager to oversee daily operations, payroll, scheduling, billing, authorizations, and compliance while leading Client Experience Managers and Coordinators to deliver outstanding patient and family service.

You will partner with the Executive Director and tie together billing, accounts receivable, credentialing, and QA to improve efficiency and accuracy in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent.
• At least one year of supervisory experience.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to remain calm and professional in stressful situations.
• Excellent attention to detail and time-management skills.
• Knowledge and understanding of compliance requirements and regulations.
• Maintain confidentiality and professional boundaries.

Responsibilities

• Oversee payroll processing for field employees.
• Monitor pending/unbilled reporting and guide processes.
• Coordinate insurance verifications with the Authorizations team.
• Support payor/benefit changes with Authorization and Billing personnel.
• Monitor Accounts Receivable and plan collections.
• Support caregiver onboarding, credentialing, and billing.
• Provide leadership to Client Experience Managers and Coordinators.
• Address patient/family concerns and scheduling issues.
• Uphold HIPAA confidentiality.
• Foster organization and accountability.
• Train/mentor Client Experience staff.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Team management

Customer service

HIPAA compliance

Education

High School Diploma

Associate’s Degree

Job description

Overview

Aveanna Healthcare | Winter Park, FL

Salary: $55,000+ Annual Salary + Potential Quarterly Bonuses

Aveanna Healthcare is looking for an experienced, organized, and people-focused Operations Manager to join our team in Winter Park, FL. This is an excellent opportunity for a strong leader who thrives in a fast-paced environment, enjoys improving processes, and knows how to keep a team organized, productive, and focused on providing an exceptional experience for patients, families, caregivers, and employees.

Position Overview

The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the location while partnering closely with the Executive Director and other key departments.

This role plays an important part in ensuring operational processes run efficiently and align with organizational goals. Responsibilities include supporting payroll, scheduling, billing and accounts receivable processes, authorizations, caregiver onboarding and credentialing, compliance, and team performance.

The Operations Manager will also provide leadership and direction to Client Experience Managers (CEMs) and Client Experience Coordinators (CECs) while maintaining a strong focus on customer service and operational excellence.

What You’ll Do

• Partner with the Executive Director to oversee accurate and timely processing of field employee payroll in accordance with Aveanna policies and procedures.
• Oversee pending and unbilled reporting and provide guidance to ensure appropriate processes are followed.
• Collaborate with the Authorizations team and responsible parties to complete monthly insurance verifications.
• Support timely communication regarding payor and benefit-related changes alongside Authorization and Billing personnel.
• Partner with billing personnel to monitor Accounts Receivable, identify collection concerns, and develop plans for correction.
• Support caregiver compliance, onboarding, credentialing, and billing functions.
• Lead and support location team members by setting clear expectations, providing routine feedback, and assessing employee performance.
• Assist with investigating and resolving patient and family concerns, including scheduling conflicts and other service-related issues.
• Maintain patient and employee confidentiality in accordance with HIPAA guidelines.
• Consistently demonstrate organization, accountability, and a disciplined approach to completing work assignments.
• Train and provide ongoing guidance to Client Experience Managers and Coordinators.

Required Qualifications

• High School Diploma or equivalent
• At least one (1) year of supervisory experience
• Strong leadership, communication, and organizational skills
• Ability to effectively manage multiple priorities in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm and professional in stressful situations
• Excellent attention to detail and time-management skills
• Knowledge and understanding of compliance requirements and regulations
• Ability to maintain confidentiality and professional boundaries

Preferred Qualifications

• Associate’s Degree
• Two (2) years of experience as a Client Experience Manager, with demonstrated success managing scheduling, client satisfaction, and operational efficiency
• Previous healthcare, home health, staffing, scheduling, or similar operational experience

Skills That Will Help You Succeed

• A confident and supportive leader
• Highly organized and detail-oriented
• Comfortable making quick, thoughtful decisions
• An effective communicator
• Able to identify problems and develop solutions
• Comfortable working with patients and families with varying resources and needs
• Committed to providing excellent customer service
• Able to coach, train, and develop team members
• Passionate about operational and service excellence

We’re Looking For Someone Who Is

• A confident and supportive leader
• Highly organized and detail-oriented
• Comfortable making quick, thoughtful decisions
• An effective communicator
• Able to identify problems and develop solutions
• Comfortable working with patients and families with varying resources and needs
• Committed to providing excellent customer service
• Able to coach, train, and develop team members

  Physical Requirements

  • Must be able to speak, write, read, and understand English.
  • Must be able to travel; company does not provide vehicles or transportation.
  • Occasional lifting, carrying, pushing, and pulling of up to 40 pounds.
  • Prolonged walking, standing, bending, kneeling, reaching, and twisting.
  • Must be able to climb stairs.
  • Must be able to sit for documentation and other job responsibilities.
  • Must have sufficient visual and hearing acuity.
  • Must be able to appropriately respond physically and mentally to emergency situations.
  • Occasional rapid movement and physical agility may be required in response to patient needs.

  Work Environment

  Must be able to function in a variety of environments that may involve exposure to allergens and other conditions. Possible exposure to blood, bodily fluids, and infectious diseases.

  Join the Aveanna Team

  If you’re an experienced leader who enjoys developing teams, improving processes, solving problems, and keeping operations running smoothly, we’d love to hear from you.

  Bring your leadership skills to Aveanna Healthcare and help us continue delivering exceptional service to the patients, families, and caregivers we serve.

  Other Duties

  This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.