Healthcare Operations Associate – Patient Care & Process

AdaptHealth; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive process improvements across regional operations. The role involves reviewing insurance verifications, authorizations, and order accuracy, navigating EMR systems, and ensuring HIPAA compliance while delivering equipment to patients.

Candidate should have 1 year of experience in a related field, a valid driver’s license, and strong communication skills. The position is full-time and on-site in Columbia, SC.

Qualifications

• High School Diploma or equivalent; a relatable degree preferred.
• Valid and unrestricted driver’s license.
• At least 1 year of relatable work experience.
• Experience in admin, billing, insurance, or call center is a plus.
• Healthcare, pharmacy, HME, or Medicare experience is a plus.
• Strong communication, problem solving, and attention to detail.
• Able to multitask in a fast-paced environment.
• Proficient with computers; MS Office and healthcare systems a plus.
• Able to work independently following procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Verbal and written communication

Attention to detail

Multitasking

Problem solving

Analytical skills

Healthcare knowledge

Education

High School Diploma

Associate’s degree or equivalent

Healthcare Administration / Business Administration education

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive process improvements across regional operations. The role involves reviewing insurance verifications, authorizations, and order accuracy, navigating EMR systems, and ensuring HIPAA compliance while delivering equipment to patients.

Candidate should have 1 year of experience in a related field, a valid driver’s license, and strong communication skills. The position is full-time and on-site in Columbia, SC.