Healthcare Office Operations Manager - Flexible Schedule

cwpnonproviders; Panama City (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

cwpnonproviders seeks an Office Manager to oversee all administrative operations at our Florida location. You will supervise administrative staff, manage patient records per HIPAA, coordinate scheduling, and ensure efficient day-to-day office function.

Strong organizational and communication skills, proficiency with Microsoft Office, and the ability to multi-task in a fast-paced medical setting are essential. A High School diploma is required; a Bachelor's degree is preferred.

Qualifications

• High School Diploma or GED with 3+ years medical office management experience
• Proficient in Internet and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and oral communication with strong customer service
• Ability to build effective working relationships with doctors, staff and public
• Able to work independently and in a team; follow instructions; meet deadlines
• Flexible schedule; respond calmly under stressful patient-related situations
• Multi-tasking, prioritization and strong attention to detail
• Professional appearance and attitude; knowledge of healthcare field terminology
• Commitment to ethical conduct and continuous professional improvement

Responsibilities

• Perform duties in line with Company Mission, vision and goals
• Maintain confidentiality per HIPAA rules and regulations
• Organize administrative functions for efficient day-to-day operations
• Schedule staff and ensure coverage during absences
• Define staff responsibilities and provide coaching and mentoring
• Cover front-line staff when needed
• Complete administrative and personnel evaluations
• Maintain environment that supports professional practices and standards
• Act as patient advocate to protect rights and wellbeing
• Oversee patient records handling per HIPAA
• Schedule appointments per internal policies
• Ensure timely collection of patient balances
• Foster interdepartmental collaboration
• Order office supplies
• Create and review daily reports; ensure timely distribution
• Cross-train staff for coverage during absences
• Maintain doctors’ schedules and office calendars
• Handle patient complaints promptly and professionally
• Ensure timecards are accurate and payroll deadlines met
• Collaborate with senior management to implement improvements
• Attend operations meetings as needed
• Adhere to instructions and meet commitments
• Encourage teamwork and open feedback
• Address situational issues using problem solving
• Ensure cash handling and reconciliations for pickups
• Participate in quarterly audits
• Perform other duties as assigned

Skills

Microsoft Office

Communication skills

Organizational skills

HIPAA knowledge

Customer service

Staff supervision

Scheduling

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree

Tools

EMR software

Microsoft Office Suite

Job description

cwpnonproviders seeks an Office Manager to oversee all administrative operations at our Florida location. You will supervise administrative staff, manage patient records per HIPAA, coordinate scheduling, and ensure efficient day-to-day office function.

Strong organizational and communication skills, proficiency with Microsoft Office, and the ability to multi-task in a fast-paced medical setting are essential. A High School diploma is required; a Bachelor's degree is preferred.