Health Center Operations Manager

Community Health Of South Florida Inc; Key West (FL); On-site; USD 37,000 - 47,000; Full time

Job summary

Community Health Of South Florida Inc. is seeking an Office Manager for a Key West, FL site to oversee health center operations, administrative staff, billing, patient advocacy and policy compliance. You will collaborate with the clinical team to ensure smooth patient flow and accurate timekeeping.

The ideal candidate has a BA/BS in business or health services administration, five years of healthcare supervisory experience, and EHR knowledge; CPR and CPI certifications are required.

Qualifications

• BA or BS in business related field or Health Services Administration preferred.
• Five years of supervisor experience in a healthcare setting.
• Knowledge of healthcare operations and billing.
• Electronic Health Record experience required.
• Maintain CPR certification from the American Heart Association. Maintain CPI Training certification.

Responsibilities

• Ensure efficient functioning of the center on a daily basis.
• Complete/review and analyze statistical data to ensure proper functioning of the center.
• Allocates personnel to cover staff shortages/breaks.
• Responsible for opening/closing of the health center.
• Monitor and assist with patient scheduling/rescheduling.
• Monitor and assist in efficiently expediting patient flow.
• Adherence to productivity and wait time goals in accordance with Corporate Strategic Plan.
• Ensure that licensure and communications posted in the facility are up to date.
• Ensure that health center follows CHI policies & procedures.
• Ensure that all staff is dressed according to Uniform & Dress Code policy.
• Provide cash management oversight for the health center.
• Verify content of petty cash at site daily.
• Coordinate and direct balance of daily financial closing and ensure all procedures and payments are posted accurately by staff.
• Performs voids, corrections on payments, and refunds.
• Responsible for onboarding new employees.
• Ensure that center staff is working in collaboration with CHI’s internal & external partners.
• Plan, supervise and coordinate the work of all center staff.
• Answer inquiries of staff as questions arise in connection with center operations.
• Performs registration and billing audits to ensure compliance by the PFSS.
• Work with the Education Department & Human Resource Department to ensure all employee competencies are up to date.
• Manage center staff time sheets and employee time off requests.
• Ensure that all staff is following proper customer service etiquette.
• Act as the CHI representative for their center when handling patient advocacy issues.
• Act as primary point of contact for any Baker Act cases that present at the center.
• Must be available to represent CHI in community events.
• Work with Facilities & Logistics Department to address transportation, environmental or maintenance issues.
• Ensure the safety and security of Patients in collaboration with Security team.
• Responsible for managing all correspondence directed to the center.
• Responsible for timely authorization and submissions of work orders and purchase requisitions.
• Update and maintain records of all inventory at the facility.
• Monitor assigned task pools for the health center.
• Communicate corporate directives to the health center team.
• Maintain site educational binder.
• Execute the COOP in a state of emergency, in collaboration with CHI’s leadership team.
• Ensure adherence with all Regulatory Agencies.
• Participate in Continuing Educational In-service and Performance Improvement Activities.
• Adhere to Confidentiality Policies and HIPAA Regulations.
• Perform other duties as assigned, including variable shifts if needed.

Skills

Management

Supervising

MS Office

Communication

Interpersonal skills

Education

BA/BS in business or health services administration

Tools

Electronic Health Records (EHR)

Job description

Community Health Of South Florida Inc. is seeking an Office Manager for a Key West, FL site to oversee health center operations, administrative staff, billing, patient advocacy and policy compliance. You will collaborate with the clinical team to ensure smooth patient flow and accurate timekeeping.

The ideal candidate has a BA/BS in business or health services administration, five years of healthcare supervisory experience, and EHR knowledge; CPR and CPI certifications are required.