Healthcare Office Manager: Operations & Patient Services

City of Hope; Bethesda (MD); On-site; USD 58,000 - 89,000; Full time

Job summary

Maryland Oncology Hematology in Bethesda is seeking an experienced administrative leader to oversee the business and front office operations. You will manage patient billing, scheduling, and verification, while ensuring compliance and efficient reimbursement processes across the practice.

The role includes supervising non-clinical staff, developing policies, and coordinating with clinical teams. A strong background in medical office management and relevant education is required.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum seven years of medical office management experience.

Responsibilities

• Oversees the daily activities of the business office, including patient billing, collections, reimbursement, and computer operations.
• Oversees daily activities of the front office, including scheduling, reception, and insurance authorization/verification.
• Implements reimbursement policies and procedures and assists with policy development as appropriate. Ensures all business office activities are conducted to maximize reimbursement and efficiency in accordance with all federal, state, and local laws and regulations.
• Directs the preparation of monthly reimbursement and financial reports for the business office.
• Coordinates office procedures between the front office, business office, and clinical teams to ensure smooth information flow and communication.
• Implements systems (both manual and computerized) to support office activities based on business needs.
• Ensures adherence to company Human Resources policies. Recruits, hires, and trains all business, front office, and support staff. Recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for business and front office functions as needed. Oversees daily administrative and office management activities, including procurement and storage of office supplies, facilities management, office machines, and equipment maintenance.
• Works with vendors and suppliers as needed. Maintains storage of all medical records and office files. Plans and allocates office space and resources.
• Ensures compliance with company structure, mission statement, and policies and procedures, as well as all applicable federal, state, and local laws and regulations directing the oversight of medical office procedures. Directly supervises all non-clinical office staff, including business office, front office, and administrative support personnel.

Skills

Medical office management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Maryland Oncology Hematology in Bethesda is seeking an experienced administrative leader to oversee the business and front office operations. You will manage patient billing, scheduling, and verification, while ensuring compliance and efficient reimbursement processes across the practice.

The role includes supervising non-clinical staff, developing policies, and coordinating with clinical teams. A strong background in medical office management and relevant education is required.