Healthcare Office & Front Desk Coordinator

Mercy Health; Chesapeake (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay & bonuses

401(k)/403(b) plan

Health, dental, vision coverage

Job summary

Bon Secours Mercy Health is seeking an Office Coordinator at Chesapeake Square to coordinate services for the practice while supporting as Medical Assistant or Front Desk staff. The role involves supervising staff, ensuring regulatory compliance, and maintaining smooth patient flow.

The position requires HIPAA compliance, strong communication, and multi-tasking across clinical and clerical duties. It is a full-time role with 40 hours per week, days/afternoons, in Chesapeake, VA.

Qualifications

• High School Diploma or GED is required.
• Bachelor’s degree is preferred.
• BLS Basic Life Support certification is required.
• 1-2 years of healthcare experience is preferred.
• 1-2 years of extensive customer service experience is preferred.
• Experience in scheduling, pre-registration, and financial clearance in pre-access areas is preferred.

Responsibilities

• Coordinates services of the assigned practice and supervises office staff.
• Ensures regulatory compliance and HIPAA guidelines.
• Works with providers to improve patient experience scores and implements site processes.
• Prepares patients and equipment for exams; assists with procedures as directed.
• Answers phones, schedules appointments, collects co-pays and deductibles.
• Posts charges, receipts, and maintains accuracy of encounter forms and deposits.

Skills

Customer service

Healthcare experience

Pre-access experience

Education

High School Diploma or GED

Bachelor’s degree

Tools

EMR

Job description

Bon Secours Mercy Health is seeking an Office Coordinator at Chesapeake Square to coordinate services for the practice while supporting as Medical Assistant or Front Desk staff. The role involves supervising staff, ensuring regulatory compliance, and maintaining smooth patient flow.

The position requires HIPAA compliance, strong communication, and multi-tasking across clinical and clerical duties. It is a full-time role with 40 hours per week, days/afternoons, in Chesapeake, VA.