Healthcare Office & Patient Experience Coordinator

Bon Secours Mercy Health; Chesapeake (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Job summary

Bon Secours Mercy Health in Chesapeake Square seeks an Office Coordinator to support the practice, serving in Medical Assistant or Front Desk capacity as needed. Coordinates and monitors office staff and administrative functions, ensuring compliance with regulatory requirements.

The role requires a High School Diploma or GED, BLS certification, and 1–2 years of healthcare or customer service experience. Responsibilities include scheduling, payments, chart preparation, and coordinating with

Qualifications

• High School Diploma or GED is required.
• Bachelor’s degree is preferred.
• BLS Basic Life Support certification is required.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions and correct errors; communicates effectively verbally and in writing.
• Maintains up-to-date knowledge of department policies, procedures, and EMR to support patient care and regulatory compliance.
• Collaborates with providers to improve Press Ganey Patient Experience scores and implements processes to meet benchmarks.
• Performs administrative duties including scheduling, patient check-in, insurance verification, and chart preparation; assists with procedures as needed.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED (required)

Bachelor’s degree (preferred)

BLS Basic Life Support - American Heart Association (required)

Job description

Bon Secours Mercy Health in Chesapeake Square seeks an Office Coordinator to support the practice, serving in Medical Assistant or Front Desk capacity as needed. Coordinates and monitors office staff and administrative functions, ensuring compliance with regulatory requirements.

The role requires a High School Diploma or GED, BLS certification, and 1–2 years of healthcare or customer service experience. Responsibilities include scheduling, payments, chart preparation, and coordinating with