Healthcare Office Coordinator — Patient Experience

Bon Secours Mercy Health; Chesapeake (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) employer contributions

Health insurance

Dental & Vision

HSA/FSA

Life insurance

Mental health resources

Paid time off

Parental leave

FMLA leave

Disability protection

Tuition assistance

Professional development

Job summary

Bon Secours Mercy Health seeks an Office Coordinator for In Motion Physical Therapy—Chilled Pond. The role blends front-desk duties with medical assistant tasks, coordinating services and staff to deliver efficient patient care.

Responsibilities include scheduling, billing support, and ensuring HIPAA compliance while maintaining a patient-centered environment; clinical collaboration and regulatory adherence are essential for daily operations.

Qualifications

• Minimum High School Diploma or GED; Bachelor’s degree preferred.
• BLS Basic Life Support certification required.
• 1–2 years healthcare experience (preferred).
• 1–2 years extensive customer service experience (preferred).
• Experience in pre-access areas (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Coordinate and monitor office staff and administrative functions.
• Assist with Medical Assistant or Front Desk duties as needed.
• Ensure regulatory compliance and HIPAA guidelines.
• Verify insurance, collect payments, and schedule procedures.
• Maintain patient flow and scheduling accuracy.

Skills

Healthcare experience

Customer service

Administrative coordination

Communication

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

EMR system

Job description

Bon Secours Mercy Health seeks an Office Coordinator for In Motion Physical Therapy—Chilled Pond. The role blends front-desk duties with medical assistant tasks, coordinating services and staff to deliver efficient patient care.

Responsibilities include scheduling, billing support, and ensuring HIPAA compliance while maintaining a patient-centered environment; clinical collaboration and regulatory adherence are essential for daily operations.