Healthcare Office Coordinator — Lead Ops & Patient Care

Hartford HealthCare; Norwich (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare is seeking an Office Coordinator to manage daily operations of the medical practice in Norwich, CT. You will supervise administrative and clinical staff, coordinate scheduling, ensure smooth patient flow, and maintain compliance with HIPAA and billing policies.

The role supports the Office/Practice Manager in budgeting and operational policies, handling Kronos timekeeping and staff communication. A strong leader with clinical operations insight is preferred.

Qualifications

• Strong communications skills and experience in a leading role.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

Responsibilities

• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
• Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• The Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.
• Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Insure that all staff members comply with HIPAA requirements.
• Maintain and adjust staff schedules to compliment practice provider schedules.
• Responsible for processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.
• Assists the Office and/or Practice Manager in developing and maintaining departmental budgets.
• Communicates with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.
• Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations.
• Responsible for ensuring adherence to organizational policies, procedures and regulatory standards.
• Interviews candidates and makes hiring decisions in conjunction with the Office and/or Practice Manager.
• Acts as a liaison to regarding daily operations and staff communication.

Skills

Strong communications skills

Leadership experience

Quality improvement

Age-specific care awareness

Education

High school diploma

Associate/Bachelor’s Degree or relevant certification

Job description

Hartford HealthCare is seeking an Office Coordinator to manage daily operations of the medical practice in Norwich, CT. You will supervise administrative and clinical staff, coordinate scheduling, ensure smooth patient flow, and maintain compliance with HIPAA and billing policies.

The role supports the Office/Practice Manager in budgeting and operational policies, handling Kronos timekeeping and staff communication. A strong leader with clinical operations insight is preferred.