Healthcare Office Operations Manager — Travel

Hartford HealthCare; Fairfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Hartford HealthCare Medical Group seeks an experienced administrator to orchestrate office operations, procedures, and resources for the organization. You will provide day-to-day operational leadership on patient flow, billing/coding, EMR usage, and staff supervision across multiple sites.

The role requires scheduling, budgeting, KPI monitoring, and evolving process improvements while ensuring courteous patient interactions and adherence to policies. Travel between CT offices is expected.

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

Responsibilities

• Models efficient operation by scheduling work, resolving problems, collecting data, and covering workload.
• Develops and maintains office & departmental budgets and KPIs.
• Uses resources effectively to meet goals within budgets and adjust expenditures as needed.
• Implements and monitors departmental goals and objectives.
• Analyzes needs and aligns recommendations with organizational strategy.
• Ensures staff communicate with patients courteously and professionally.
• Holds staff accountable for customer service; intervenes when issues occur.
• Implements performance expectations and conducts appraisals.
• Interviews candidates and makes hiring decisions; orients new hires and trains staff.
• Handles performance and disciplinary issues with appropriate escalation.
• Coaches employees to contribute to objectives.
• Maintains and adjusts staff schedules; manages timekeeping and leave.
• Maintains positive customer service relationships; resolves conflicts and educates staff.
• Communicates with staff, management, and customers to ensure information flow.
• Promotes teamwork with medical staff; travel between offices.

Skills

Communication

Leadership

Process improvement

Patient age groups (Pediatrics/Adolesc

Education

Bachelor's degree or cert

Tools

Epic

Job description

Hartford HealthCare Medical Group seeks an experienced administrator to orchestrate office operations, procedures, and resources for the organization. You will provide day-to-day operational leadership on patient flow, billing/coding, EMR usage, and staff supervision across multiple sites.

The role requires scheduling, budgeting, KPI monitoring, and evolving process improvements while ensuring courteous patient interactions and adherence to policies. Travel between CT offices is expected.