Clinic Receptionist & Practice Support - Full-Time

Bronson Health; Kalamazoo (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Bronson Health in Kalamazoo is seeking a Practice Support Assistant (Clinic Receptionist) to join Bronson Family Medicine. This full-time role handles phones, patient check-in, scheduling, file prep, and directs calls, supporting a patient-centered front desk.

Ideal candidates have a high school diploma or GED with 3–6 months related experience, strong computer skills, and excellent communication and customer service abilities to protect patient confidentiality and ensure smooth office

Qualifications

• High school diploma or GED required; 3–6 months of related experience preferred.
• Proficient in keyboarding and computer skills; able to file accurately and communicate professionally.
• Experience with hospital-based practice management systems (e.g., MISYS/Tiger) preferred.
• Strong organization, math, and multi-tasking abilities; maintain confidentiality and patient information.

Responsibilities

• Answer phones, greet patients, schedule appointments, and check-in patients.
• Prepare and retrieve files; direct telephone calls and relay information per service standards.
• Enter charges and payments in the practice management system; verify demographics and insurance information.
• Maintain patient records and ensure confidentiality; assist with basic clerical duties as needed.
• Print and coordinate physician schedules; run reports and manage deposits.

Skills

Customer service

Phone etiquette

Data entry

Medical office software

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Health in Kalamazoo is seeking a Practice Support Assistant (Clinic Receptionist) to join Bronson Family Medicine. This full-time role handles phones, patient check-in, scheduling, file prep, and directs calls, supporting a patient-centered front desk.

Ideal candidates have a high school diploma or GED with 3–6 months related experience, strong computer skills, and excellent communication and customer service abilities to protect patient confidentiality and ensure smooth office