Clinic Scheduler & Patient Concierge (Full-Time)

Bronson Health; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bronson Hand & Elbow Surgery Specialists in Kalamazoo is seeking a Practice Support Assistant (Clinic Receptionist) for full-time, 40 hours per week. Responsibilities include greeting patients, answering phones, scheduling, patient check-in, and managing files within the clinic's practice management system.

Emphasis on confidentiality and excellent customer service. The role requires a high school diploma or GED with 3–6 months of related experience; knowledge of medical insurance is highly

Qualifications

• High school diploma or GED required; 3–6 months of related experience preferred.
• Previous experience with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, and strong customer service abilities.

Responsibilities

• Registers patients and confirms demographics and insurance information.
• Schedules and coordinates appointments and referrals.
• Enters charges into the practice management system (MISYS/Tiger).
• Maintains patient records and ensures confidentiality.
• Provides high-quality customer service to patients and staff.

Skills

Customer service

Phone etiquette

Verbal communication

Organization

Confidentiality

Education

High School Diploma or GED

Tools

MISYS/Tiger

Medic/MISYS/Tiger

Job description

Bronson Hand & Elbow Surgery Specialists in Kalamazoo is seeking a Practice Support Assistant (Clinic Receptionist) for full-time, 40 hours per week. Responsibilities include greeting patients, answering phones, scheduling, patient check-in, and managing files within the clinic's practice management system.

Emphasis on confidentiality and excellent customer service. The role requires a high school diploma or GED with 3–6 months of related experience; knowledge of medical insurance is highly