Healthcare Member Care & Operations Specialist

CVS Health; Franklin (TN); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is hiring a Customer Service Representative in Franklin, TN. The role focuses on compassionate member care, resolving inquiries, and delivering high satisfaction while guiding customers through plan details and self-service tools.

You will interact with members, providers, and employers, building trust and ensuring accurate information delivery. A 40-hour work week with on-site requirements emphasizes empathy and reliability.

Qualifications

• 3 days onsite Tuesday-Thursday in Franklin, TN.
• 1-3 years Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
• Demonstrating ability to be empathetic and compassionate.
• Experience in a production environment.

Responsibilities

• Build emotional connections with members and champion for their health.
• Understand member needs and build a trusting, caring relationship.
• Resolve inquiries and research issues to deliver high customer satisfaction.
• Provide information on plan details and self-service tools to the member.

Skills

Customer service

Empathy

Communication

Time management

Education

High School Diploma

Tools

Excel

SQL

Job description

CVS Health is hiring a Customer Service Representative in Franklin, TN. The role focuses on compassionate member care, resolving inquiries, and delivering high satisfaction while guiding customers through plan details and self-service tools.

You will interact with members, providers, and employers, building trust and ensuring accurate information delivery. A 40-hour work week with on-site requirements emphasizes empathy and reliability.