Health Benefits Customer Care Specialist

CVS Health; Washington; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CVS Health is seeking a compassionate Customer Service Representative to care for our customers, including members, employers, doctors, hospitals and providers. You will educate customers about benefits and claims, resolve issues and direct them to resources with empathy and clear guidance.

The role requires 6+ months of experience, basic computer skills, and the ability to work PST hours in the West/Southwest region.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must live in PST states: NV, OR, WA, CA.
• High school diploma or equivalent.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency and problem-solving.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate Customer Service Representative to care for our customers, including members, employers, doctors, hospitals and providers. You will educate customers about benefits and claims, resolve issues and direct them to resources with empathy and clear guidance.

The role requires 6+ months of experience, basic computer skills, and the ability to work PST hours in the West/Southwest region.