Healthcare Member Services Rep - In-Person, 40h

A-Line Staffing Solutions LLC; Akron (OH); Vor Ort; USD 22.000 - 31.000; Teilzeit

Benefits dieser Stelle

Benefits available after 90 days

401(k) with company match

Zusammenfassung

A-Line Staffing is seeking a Member Services Representative in Akron, OH. This temporary/seasonal role involves in-person orientation and direct member support for enrollment, benefits, and billing questions within a healthcare setting.

You will document inquiries, maintain confidentiality, and work to meet quality standards while using Amisys and Macess systems, with a Monday–Friday schedule and 40 hours per week.

Qualifikationen

• High School Diploma or GED required; college experience preferred.
• 2+ years of customer service experience in a call-center or administrative setting.
• Medicare/health insurance background strongly preferred.
• Proficient with Windows navigation and documentation workflows.
• Strong written and verbal communication with a calm, service-oriented phone presence.
• Ability to work in a fast-paced environment and manage time effectively.
• Able to sit for prolonged periods; occasional lifting up to 20 lbs.

Aufgaben

• Provide personalized member support (phone, electronic, and occasional in-person) for enrollment, benefits, eligibility, billing, claims, and authorizations.
• Accurately document member inquiries/complaints in the tracking system and route for resolution as needed.
• Meet departmental production and quality standards for written and phone communication.
• Deliver empathetic, professional, customer-first service in every interaction.
• Maintain working knowledge of health insurance practices, rules, and internal systems (e.g., Amisys, Macess).
• Use independent judgment and problem-solving to address member concerns following policies and procedures.
• Maintain confidentiality of member and business information and comply with all regulatory/company policies.

Kenntnisse

Customer service

Call-center experience

Communication

Time management

Problem solving

Ausbildung

High School Diploma or GED

College experience preferred

Tools

Amisys

Macess

Jobbeschreibung

A-Line Staffing is seeking a Member Services Representative in Akron, OH. This temporary/seasonal role involves in-person orientation and direct member support for enrollment, benefits, and billing questions within a healthcare setting.

You will document inquiries, maintain confidentiality, and work to meet quality standards while using Amisys and Macess systems, with a Monday–Friday schedule and 40 hours per week.