Member Engagement Representative {175375}

A-Line Staffing Solutions LLC; Akron (OH); On-site; USD 28,000 - 31,000; Part time

Job summary

A-Line Staffing in Akron, OH is hiring a Member Engagement Representative to support Medicare beneficiaries. This on-site role offers weekday hours from 8:00 AM to 5:00 PM, with a temporary employment type and a starting pay range of $20.35–$22.25 per hour, depending on healthcare insurance experience.

You will handle plan changes by phone, document interactions, and assist with plan information and network questions while ensuring CMS compliance.

Qualifications

• High School Diploma or GED required; Associate or Bachelor's preferred
• 2+ years in a call center or health insurance customer service
• Experience with Medicare beneficiaries
• Understanding of Medicare plan benefits and compliance
• Ability to complete plan/product training with a 90% passing score
• Strong computer and multitasking skills

Responsibilities

• Complete Medicare Advantage plan changes over the phone using a compliance-approved script
• Document all member interactions and calls; maintain accurate tracking and follow-up
• Support outreach programs to increase retention of Medicare members at risk for disenrollment
• Assist members with plan information, network/pharmacy questions, and plan selection support
• Make outbound calls during AEP timeframe as needed to communicate plan/network updates
• Adhere to CMS marketing/compliance guidelines and company policies
• Support reporting/database updates and other administrative duties as assigned

Job description

A-Line Staffing is now hiring a Member Engagement Representative in Akron, OH (44305)! The Member Engagement Representative will be working for a respected healthcare organization and has career growth potential. See additional details below.

Member Engagement Representative Highlights

Pay: $20.35 - $22.25 (depending on healthcare insurance experience) Location: Akron, OH 44305 (On-Site) Schedule: Monday–Friday, 8:00 AM – 5:00 PM (no weekends) Employment Type: Temporary Interview: Teams interview required (please include candidate availability when applying/submitting)

Responsibilities

• Complete Medicare Advantage plan changes over the phone using a compliance-approved script
• Document all member interactions and calls; maintain accurate tracking and follow-up
• Support outreach programs to increase retention of Medicare members at risk for disenrollment
• Assist members with plan information, network/pharmacy questions, and plan selection support
• Make outbound calls during AEP timeframe as needed to communicate plan/network updates
• Adhere to CMS marketing/compliance guidelines and company policies
• Support reporting/database updates and other administrative duties as assigned

Requirements

• High School Diploma / GED required (Associate or Bachelor’s preferred)
• 2+ years in a call center/customer service/support role in the health insurance industry
• Experience working with Medicare beneficiaries
• Understanding of Medicare/health insurance compliance and Medicare plan benefits
• Ability to complete plan/product training with a 90% passing score
• Strong computer and multitasking skills (documenting while on calls)
• Licensing (Preferred)
• Health insurance license preferred (not required)

Benefits

• Available Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

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