Healthcare Logistics Customer Specialist

564 Marken LLP; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

United Parcel Service, Inc. in the United States is seeking a customer service professional to support Marken, UPS Healthcare Precision Logistics, focusing on patient and site communications and booking documentation.

You will interact with internal teams and external customers to ensure timely shipments. The role requires 2+ years in customer service, proficiency in Microsoft Office, and a good understanding of aviation networks.

Qualifications

• Minimum of 2 years of Customer Service experience required.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Responsibilities

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken’s internal database (where necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.Attends and participates in customer meetings when required.

Skills

Customer service

Communication

Independent work

Attention to detail

Team collaboration

Aviation networks

Tools

Microsoft Office

Job description

United Parcel Service, Inc. in the United States is seeking a customer service professional to support Marken, UPS Healthcare Precision Logistics, focusing on patient and site communications and booking documentation.

You will interact with internal teams and external customers to ensure timely shipments. The role requires 2+ years in customer service, proficiency in Microsoft Office, and a good understanding of aviation networks.