Pharma Logistics Customer Success Specialist

UPS Supply Chain Solutions; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

UPS Supply Chain Solutions seeks a Customer Service professional to support Pharma/clinical trial logistics. You will monitor shipments, liaise with customers, and ensure visibility for patients throughout the process.

Responsibilities include booking, documentation, and coordination across Marken networks to meet timelines. Requires at least 2 years in customer service, proficiency with Microsoft Office, and knowledge of aviation/logistics networks.

Qualifications

• Minimum of 2 years of Customer Service experience; pharma industry, clinical trials, logistics or aviation transport experience preferred.
• Proficient in Microsoft Office (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Responsibilities

• Monitor shipments to ensure on-time collection and delivery.
• Develop and maintain excellent relationships with internal and external customers.
• Keep patients informed throughout the process to ensure visibility.
• Book and process booking requests in Marken's internal database and generate shipping docs.
• Coordinate with Global and Domestic Marken networks to meet customer requirements.
• Collaborate with Marken offices and Local Service Providers to meet turnaround times.
• Update clinical trial sites in Marken's database as needed.
• Respond to inquiries from customers and internal offices/agents.
• Prepare, verify and distribute country-specific project documentation.
• File and archive documents as required.
• Attend customer meetings when required.

Skills

Customer service

Communication skills

Independence & collaboration

Attention to detail

Aviation/Logistics understanding

Tools

Microsoft Office Suite

Job description

UPS Supply Chain Solutions seeks a Customer Service professional to support Pharma/clinical trial logistics. You will monitor shipments, liaise with customers, and ensure visibility for patients throughout the process.

Responsibilities include booking, documentation, and coordination across Marken networks to meet timelines. Requires at least 2 years in customer service, proficiency with Microsoft Office, and knowledge of aviation/logistics networks.