Healthcare Customer Support Specialist

United Parcel Service, Inc.; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

UNITED PARCEL SERVICE, INC. is seeking an entry-level professional to handle customer and vendor requests, execute orders, provide quotes, and check shipment status.

The role includes analyzing customer needs and offering practical solutions, with potential supervision in a player-coach capacity. Candidates should bring a four-year degree or equivalent experience and will grow within the UPS organization, expanding knowledge of processes, customers, and logistics practices in a dynamic team

Qualifications

• Entry-level to UPS's professional career track.
• Typically requires a four-year degree or equivalent experience.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May have responsibility for supervising others in the capacity of a 'player coach' but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members. Receives guidance on a regular basis.

Education

Four-year degree or equivalent experience

Job description

UNITED PARCEL SERVICE, INC. is seeking an entry-level professional to handle customer and vendor requests, execute orders, provide quotes, and check shipment status.

The role includes analyzing customer needs and offering practical solutions, with potential supervision in a player-coach capacity. Candidates should bring a four-year degree or equivalent experience and will grow within the UPS organization, expanding knowledge of processes, customers, and logistics practices in a dynamic team