Healthcare Liaison

Rose Senior Living; Spring (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Scholarships

Reward Points

Comprehensive Benefits

Employee Committees

EAP

Job summary

The Village at Gleannloch Farms in Spring, TX is seeking a Healthcare Liaison to lead the admissions process for a senior living health center, ensuring smooth transitions for new residents and meeting census targets. You will manage admissions, evaluate residents based on clinical, financial, and operational criteria, and coordinate with referral sources, families, and internal departments.

Qualifications include a Bachelor’s in Healthcare Administration, Social Work, Nursing or related field

Qualifications

• Bachelor's degree required (Master’s preferred)
• 3–5 years of experience in admissions, intake, or case management in a senior living, long-term care, or healthcare setting
• Strong knowledge of Medicare, Medicaid, and insurance requirements related to admissions
• Excellent communication, interpersonal, and organizational skills
• Ability to work effectively under pressure and manage multiple priorities

Responsibilities

• Oversee and manage all aspects of the admissions process, from initial inquiry through move-in
• Evaluate and approve potential residents based on clinical, financial, and operational criteria
• Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices and adhere to SalesFIRST Standards
• Develop and maintain strong relationships with hospitals, physicians, discharge planners, and community partners to ensure a steady flow of qualified referrals
• Maintain accurate and timely records in CRM/EMR systems and ensure regulatory documentation is completed
• Monitor occupancy levels and provide regular reports to leadership on admissions activity and census trends
• Ensure compliance with federal, state, and local regulations governing admission practices
• Develop and implement strategies to optimize occupancy and streamline the intake process
• Provide tours and consultations to prospective residents and families

Education

Bachelor's degree in Healthcare Administration, Social Work, Nursing, or related field

Master’s degree preferred

Tools

CRM systems

EMR systems

PointClickCare

Salesforce

Job description

If you enjoy working with older adults, caring for and talking with them, learning from their stories and seeing them smile, this is the job of a lifetime.At The Village at Gleannloch Farms, you can jump-start a senior living career or build the one you have. You’ll grow, advance, and gain knowledge in senior services — one of the fastest-growing career fields in the country.

We offer jobs in Spring, TX, at all levels and for all types of skills and expertise. You’ll join a team that’s passionate about working with seniors and making them our top priority. We’re committed to delivering the very best resident-centered care and providing high-quality hospitality through our Extraordinary Impressions program. With integrity, a solid work ethic and empathy for older adults, you can create a long, satisfying, and fruitful senior living career at The Village at Gleannloch Farms.

ABOUT THE ROLE:

The Healthcare Liaisonis responsible for leading and managing the entire admissions process for a senior living health center ensuring smooth transitions for new residents and maintaining census targets. This role is responsible for leading sales within the assisted living and memory support neighborhoods. This position plays a pivotal role in assessing, approving, and coordinating all admissions, serving as the primary liaison between referral sources, families, and internal departments.

• Oversee and manage all aspects of the admissions process, from initial inquiry through move-in.


• Evaluate and approve potential residents based on clinical, financial, and operational criteria.


• Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices and adhere to SalesFIRST Standards.

Develop and maintain strong relationships with hospitals, physicians, discharge planners, and community partners to ensure a steady flow of qualified referrals.

• Collaborate with clinical, financial, and operational teams to assess suitability and prepare for smooth resident transitions.

Maintain accurate and timely records in CRM systems and ensure all regulatory documentation is completed.

• Monitor occupancy levels and provide regular reports to leadership on admissions activity and census trends.


• Ensure compliance with federal, state, and local regulations governing admission practices.


• Develop and implement strategies to optimize occupancy and streamline the intake process.


• Provide tours and consultations to prospective residents and families.


• Bachelor's degree in Healthcare Administration, Social Work, Nursing, or related field (Master’s preferred).


• Minimum of 3–5 years of experience in admissions, intake, or case management in a senior living, long-term care, or healthcare setting.


• Experience in evaluating clinical information and making placement decisions.


• Strong knowledge of Medicare, Medicaid, and insurance requirements related to admissions.


• Excellent communication, interpersonal, and organizational skills.


• Ability to work effectively under pressure and manage multiple priorities.

Proficiency with CRM and EMR systems; familiarity with PointClickCare and Salesforce a plus.

• Scholarships and Educational Assistance Programs, because we value the development of our team members and promoting from within.


• Extraordinary Reward Points, because we value recognizing and appreciating our employees for their hard work.


• Our comprehensive benefits, because we value health and wellness for you and your family.


• Various Employee-led Committees because we value employee engagement and making your voice heard.


• A Free and Confidential Employee Assistance Program because we understand that life happens.


• Paid Training, Paid Time Off, and Paid Holidays.


• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, (401)K Retirement

The Village at Gleannloch Farms has partnered with Daily Pay to give our team members control over accessing their paycheck on their own schedule. Ask us about how this benefit supports your financial wellbeing today!

Salary: $80,000 - $85,000 plus monthly incentive plan

The Village at Gleannloch Farms is an EEO Employer