Senior Living Admissions Coordinator

Brooke Grove Foundation Inc; Olney (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental/ Vision

Life Insurance

Flexible Spending Accounts

403(b) Retirement Plan

Paid time off

Job summary

Brooke Grove Retirement Village in Olney, MD seeks a Senior Living Admissions Coordinator to manage the admissions process for rehab, nursing and assisted living. You will interview prospective residents and families, conduct tours, prepare applications, verify insurance, and finalize admission arrangements to ensure smooth transitions.

The role requires strong communication, basic computer skills, and the ability to learn CRM and EHR systems.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Knowledge of medical terminology preferred.
• Must have basic computer skills and learn CRM/EHR software.
• Must possess a valid driver's license.

Responsibilities

• Coordinate rehab, nursing home and assisted living admissions, including interviewing prospects.
• Conduct tours and complete applications and paperwork.
• Obtain insurance verification and prior authorization.
• Finalize admission arrangements for smooth transition.
• Review census information to monitor room/facility availability.
• Greet visitors and answer phones professionally.
• Interview prospective residents and families in person or by phone.
• Assist prospective residents and families with information and services provided by the facility.
• Schedule and conduct tours; accompany prospective residents and families through the facility and discuss rates.
• Document leads and activities in CRM; schedule follow-ups as needed.
• Assist with admissions contracts and required paperwork; ensure completion prior to admission.

Skills

Interviewing

Customer service

Communication

Tours coordination

Education

Bachelor's degree or related experience

Tools

CRM software

EHR software

Microsoft Word/Excel

Job description

Senior Living Admissions Coordinator

Full Time | Days

Pay Rate up to $30/hour

Responsibilities of a Senior Living Admissions Coordinator:

• Coordinates the process for rehab, nursing home and/or assisted living admissions. Includes the following:
  
  
  
  • provide information and interview prospective residents and/or family members/responsible parties
  
  
  • conduct tours
  
  
  • complete application and pertinent paperwork
  
  
  • obtain insurance verification and prior authorization
  
  
  • finalize admission arrangements to facilitate smooth transition to designated facility.
  
  
  
  


• Review resident census information to keep informed of room/facility availability.


• Greet office visitors and answers telephones in a professional and helpful manner.


• Interview prospective residents, family members and/or responsible parties, in person and by telephone.


• Assist prospective residents, family members and/or responsible parties in obtaining pertinent information and services provided by assisted living or the skilled nursing center.


• Schedule and conduct tours. Accompany prospective residents, family members/responsible parties through nursing center or assisted living, describes services and features, discuss rates.


• Document in CRM program general information on all leads and all activities related to the inquiry scheduling follow up as needed.


• Assist prospective resident and/or responsible parties with completion of admissions contract, forms, and required paperwork.


• Ensure completion of admissions contract and all documents required prior to resident's admission.

Requirements of a Senior Living Admissions Coordinator:

• Bachelor's degree (B. A) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


• Knowledge of medical terminology preferred, not required.


• Must have basic computer skills, knowledge of Microsoft Word, Excel, and ability to learn CRM and EHR software as well as various hospital web-based programs.


• Must possess valid driver's license.

Our mission is to \"Touch People's Lives\", and to us, it is more than a mission, it is a way of life!

At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!

We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.

Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.

Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:

• Benefit eligibility dependent on employment status and specific benefit offering


• Two comprehensive Medical coverage plans, as well as Dental and Vision


• Life Insurance


• Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance


• Flexible Spending Accounts


• 403(b) Retirement Plan


• Paid Sick, Vacation, and Holiday Time


• Direct Deposit


• Tuition Reimbursement

Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.