Healthcare Knowledge Base Lead (Remote)

The Child Center of NY; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The Child Center of NY is seeking a Knowledge Base Coordinator to manage and maintain the organization's knowledge base including EHR and other applications. The role involves providing help desk support, documenting workflows, and training staff. The ideal candidate will have strong technical documentation skills and experience in a healthcare setting.

This position requires a keen attention to detail and the ability to communicate effectively across clinical and IT teams.

Qualifications

• Associate degree or equivalent experience in a related field.
• At least 2 years supporting EHR systems in healthcare.
• Experience with help desk ticketing systems.

Responsibilities

• Manage and maintain knowledge base for EHR and other applications.
• Provide Tier 1 and Tier 2 help desk support for system issues.
• Coordinate and deliver system training for staff.

Skills

Technical documentation

Customer service

Problem-solving

Training experience

Communication skills

Education

Associate degree in Healthcare Administration, Health Informatics, Education, or related field

Tools

Microsoft Office Suite

Help desk ticketing systems

Job description

The Child Center of NY is seeking a Knowledge Base Coordinator to manage and maintain the organization's knowledge base including EHR and other applications. The role involves providing help desk support, documenting workflows, and training staff. The ideal candidate will have strong technical documentation skills and experience in a healthcare setting.

This position requires a keen attention to detail and the ability to communicate effectively across clinical and IT teams.