Knowledge Management Specialist – PAS Boston, MA

InterSystems Corporation; Boston (MA); On-site; USD 84,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401(k) Profit Sharing

Paid Time Off and Holidays

Job summary

InterSystems Corporation seeks a Knowledge Management Specialist to translate complex EHR features into clear guidance and collateral, supporting adoption across sales, implementation, support, and training teams.

You will lead the creation of multimedia content, collaborate with agile teams on usability, and ensure collateral accuracy with product updates and best practices. Prior EMR and healthcare IT documentation experience is preferred.

Qualifications

• Practical operational experience in healthcare organizations.
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.
• Excellent communication and ability to simplify complex concepts.
• Detail-oriented with ability to work independently and collaboratively.
• Experience in agile development environments.
• Proficiency with documentation and multimedia tools like Confluence and Camtasia.
• Experience using AI-assisted tools with ability to evaluate AI outputs.

Responsibilities

• Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training, and customers.
• Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
• Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
• Provide guidance on system capabilities, configuration options, and best practices.
• Ensure accuracy and consistency of collateral with product updates and specs.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.

Skills

Healthcare documentation

Communication skills

Agile experience

Confluence

Camtasia

AI tooling evaluation

Training and coaching

Technical writing

Education

Bachelor's in Healthcare Administration/Clinical Informatics/Health IT or related

3+ years of experience

EMR documentation certifications a plus

Tools

Confluence

Camtasia

Job description

Overview

The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.

Responsibilities

• Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
• Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
• Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
• Provide guidance on system capabilities, configuration options, and best practices.
• Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.

Qualifications

• Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.).
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.
• Excellent communication skills with the ability to simplify complex concepts.
• Strong attention to detail, organizational skills, and ability to work both independently and collaboratively.
• Experience working in agile development environments.
• Proficiency with documentation and multimedia tools (e.g., Confluence, Camtasia).
• Experience using AI‑assisted tools (e.g., copilots, summarization tools, or chatbots) with an ability to critically evaluate and verify AI‑generated outputs.
• Demonstrated ability to learn, evaluate, adapt to, propose, and implement AI‑augmented workflows to continually enhance your own and the team’s productivity.

Education

• Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
• 3+ years of experience.
• Additional certifications in EMR systems or healthcare IT documentation are a plus.

Benefits

• Medical, vision, and dental insurance.
• Short‑term and long‑term disability, and life insurance.
• 401(k) Profit Sharing Contribution.
• Paid Time Off and Holidays.

Compensation

Estimated base compensation range: $84,000 - $108,000 USD.

Equal‑Opportunity Employer Statement

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E‑Verify Employer in the United States.