Healthcare IT Systems & Support Specialist

Rheumatology Alliance LLC; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Rheumatology Alliance LLC is seeking an IT Support and Systems Specialist to manage day-to-day technology operations across clinical and administrative sites. You will support Windows computers, Microsoft 365, identity management, and endpoint administration while coordinating with vendors and leadership in a HIPAA-regulated environment.

The role requires hands-on experience with Windows, M365 apps, Intune, and basic networking, with travel between practice locations.

Qualifications

• Two or more years of hands-on IT support experience.
• Experience troubleshooting Windows computers, Microsoft 365 apps, printers, scanners, and common business software.
• Experience performing routine user-account administration in Microsoft 365, Active Directory, or Microsoft Entra ID.
• Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and wireless connectivity.
• Understanding of secure support practices, including multifactor authentication, approved access, software updates, and protecting confidential information.
• Strong customer service, communication, documentation, and organizational skills.
• Ability to resolve routine issues independently, manage competing priorities, and recognize when escalation is needed.
• Ability to work on-site and travel between practice locations as needed.

Responsibilities

• Provide timely, professional support for Windows computers, Microsoft 365 apps, printers, scanners, phones, and other workplace technology.
• Troubleshoot hardware, software, login, connectivity, and application problems; document actions taken and elevate issues when needed.
• Prepare, deploy, replace, and maintain computers and peripherals using established configurations and deployment tools.
• Create and disable user accounts, assign approved licenses and access, and assist users with password resets and multifactor authentication.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and tenant settings.
• Manage identities, groups, roles, authentication methods, and access policies in Microsoft Entra ID.
• Assist with device enrollment, application deployment, updates, and compliance follow-up using Microsoft Intune and other endpoint management tools.
• Perform troubleshooting of wired and wireless connectivity; and firewall issues.
• Provide basic technical support for eClinicalWorks, RingCentral, and other business applications, coordinating issues with internal specialists and vendors.
• Check assigned device-health, update, backup-status, and security dashboards; complete corrective actions and elevate failures or suspicious activity.
• Maintain accurate equipment inventory, deployment records, support tickets, and troubleshooting documentation.
• Assist with employee onboarding and offboarding, technology rollouts, equipment refreshes, and recovery exercises.
• Explain technical issues clearly to users and help employees follow established technology and security procedures.

Skills

IT support

Windows troubleshooting

Microsoft 365 administration

Active Directory / Entra ID

Networking basics

Customer service

Tools

Microsoft Intune

eClinicalWorks

Microsoft Entra ID

RingCentral

Job description

Rheumatology Alliance LLC is seeking an IT Support and Systems Specialist to manage day-to-day technology operations across clinical and administrative sites. You will support Windows computers, Microsoft 365, identity management, and endpoint administration while coordinating with vendors and leadership in a HIPAA-regulated environment.

The role requires hands-on experience with Windows, M365 apps, Intune, and basic networking, with travel between practice locations.