Healthcare IT Support - Third Shift (Remote Desk Analyst)

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement opportunities

Job summary

Nebraska Medicine is seeking a Service Desk Analyst for the Third Shift to support colleagues across our healthcare network. The role troubleshoots software and hardware issues via phone or email and requires strong customer service and problem-solving skills.

Candidates should have at least two years of IT help desk experience and a Bachelor's degree (or equivalent). This hybrid role can work remotely part-time while covering the third shift, with a focus on timely incident resolution.

Qualifications

• Two years IT Help Desk or related IT experience required.
• Bachelor’s degree in computer science, mathematics or related field or equivalent combo of education/experience required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.

Responsibilities

• Troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email.
• Respond to incoming issues, analyze and troubleshoot problems/requests, resolve or triage incidents to SME.
• Provide exceptional customer service to colleagues across Nebraska Medicine.
• Escalate to subject matter experts when needed and follow up on outstanding issues.

Skills

IT Help Desk

Communication skills

Multitasking

Problem solving

Verbal communication

Written communication

Phone etiquette

Education

Bachelor's degree in computer science, mathematics or related field

Equivalent combination of education/experience

Tools

VPN software

Apple macOS devices

Printers and scanners

IT Service Management (ServiceNow/Remedy/Cherwell)

Certifications (e.g., CompTIA)

Job description

Nebraska Medicine is seeking a Service Desk Analyst for the Third Shift to support colleagues across our healthcare network. The role troubleshoots software and hardware issues via phone or email and requires strong customer service and problem-solving skills.

Candidates should have at least two years of IT help desk experience and a Bachelor's degree (or equivalent). This hybrid role can work remotely part-time while covering the third shift, with a focus on timely incident resolution.