Service Desk Analyst - Third Shift

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement opportunities

Job summary

Nebraska Medicine is seeking a Service Desk Analyst for the Third Shift to support colleagues across our healthcare network. The role troubleshoots software and hardware issues via phone or email and requires strong customer service and problem-solving skills.

Candidates should have at least two years of IT help desk experience and a Bachelor's degree (or equivalent). This hybrid role can work remotely part-time while covering the third shift, with a focus on timely incident resolution.

Qualifications

• Two years IT Help Desk or related IT experience required.
• Bachelor’s degree in computer science, mathematics or related field or equivalent combo of education/experience required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.

Responsibilities

• Troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email.
• Respond to incoming issues, analyze and troubleshoot problems/requests, resolve or triage incidents to SME.
• Provide exceptional customer service to colleagues across Nebraska Medicine.
• Escalate to subject matter experts when needed and follow up on outstanding issues.

Skills

IT Help Desk

Communication skills

Multitasking

Problem solving

Verbal communication

Written communication

Phone etiquette

Education

Bachelor's degree in computer science, mathematics or related field

Equivalent combination of education/experience

Tools

VPN software

Apple macOS devices

Printers and scanners

IT Service Management (ServiceNow/Remedy/Cherwell)

Certifications (e.g., CompTIA)

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

Third Shift (United States of America)

Service Desk Analyst - Third Shift

***Midnight to 8:30 a.m. Monday through Friday***

When technology issues arise, our colleagues count on the Service Desk to keep them connected, productive, and focused on what matters most, caring for our patients. As a Third Shift Service Desk Analyst , you’ll be a critical first line of support, troubleshooting a wide range of software, hardware, access, and technology issues while providing exceptional customer service to colleagues across Nebraska Medicine. This is an opportunity for a skilled IT professional who enjoys solving problems, thinking on their feet, and making an impact behind the scenes. If you thrive in a fast-paced environment, communicate with confidence, and enjoy being the person who can help turn a technology problem into a solution, we’d love to hear from you!

Details: Service Desk Analyst - Third Shift

• Candidate must live in Nebraska or Iowa
• This is a hybrid position - able to work remotely
• Preferred consideration will be given to applicants with Experience in an academic or healthcare environment
• Resume REQUIRED for consideration

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

This Service Desk Analyst will work third shift and troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.

Required Qualifications: Service Desk Analyst - Third Shift

• Two years IT Help Desk or other related IT experience required.
• Bachelor’s degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.

Preferred Qualifications:Service Desk Analyst - Third Shift

• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.