Night-Shift Healthcare IT Help Desk Analyst

Revolution Technologies; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Revolution Technologies is seeking a System Analyst II to support the Hospital Information Systems Customer Service Team. This on-site role requires handling help desk issues via calls, walk-ins, emails, and faxes, escalating when needed, and maintaining support policies.

Qualified candidates have an Associate degree (or 2 years college) and 4+ years in a Help Desk, with exposure to healthcare settings. A+ certification is preferred, and strong attention to detail is required.

Qualifications

• Strong customer focus and excellent communication skills.
• Must possess Associate Degree or 2 years of college level courses.
• Must possess at least 4+ years’ experience working in a Help Desk environment.
• Must possess experience utilizing remote control tools to resolve problems.
• A + certification preferred.
• Work experience in a health care environment is preferred.
• Must demonstrate the ability to pay close attention to detail.
• Ability and willingness to follow procedures and contribute to improving processes.

Responsibilities

• Provide friendly and efficient Customer Service.
• Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.
• Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.
• Answer, log, and track issues/requests as received.
• Evaluate the severity of the customer's issue or request.
• Attempt to solve problems over the phone whenever possible and practical
• Assign calls to appropriate individual(s) or queue based upon information gathered.
• Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.
• Function as a team player.

Skills

Customer focus

Excellent communication

Attention to detail

Follow procedures

Team player

Health care environment experience

Process improvement

Education

Associate degree or 2 years of college level courses

Tools

Remote control tools

Job description

Revolution Technologies is seeking a System Analyst II to support the Hospital Information Systems Customer Service Team. This on-site role requires handling help desk issues via calls, walk-ins, emails, and faxes, escalating when needed, and maintaining support policies.

Qualified candidates have an Associate degree (or 2 years college) and 4+ years in a Help Desk, with exposure to healthcare settings. A+ certification is preferred, and strong attention to detail is required.