Healthcare IT Support Technician (Remote & On-Site)

Horizon Health; Paris (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

Horizon Health in Paris, IL is seeking an Information Services Technical Support staff member to provide first‑level technical support for software, hardware, and networks in a rural health facility. The role emphasizes problem solving, effective communication, and teamwork to assist patients and staff.

Responsibilities include handling calls, emails, and walk-up requests, following documented procedures, and maintaining support documentation. On-call rotation and physical lifting are required.

Qualifications

• Experience as computer technician or IT support.
• Healthcare experience desirable.
• Ability to manage, troubleshoot, and resolve multiple issues.
• Excellent verbal and written communication skills.
• Knowledge of office applications and operating systems.

Responsibilities

• Answer and address support calls, walk-up customers and emails for first level technical support.
• Resolve service calls using documented procedures.
• Solve routine issues and elevate complex issues based on priority and tier level of need.
• Input problems and resolutions into standardized company support center application.
• Support IT team members on all aspects of work.
• Handle routine calls to ensure timely resolution
• Address calls via phone, in-person and through email.
• Provide technical support either by phone, remote access as needed.
• Develop, execute and follow IT operational policies, standards and work instructions for end users.
• Ensure customer satisfaction through continuous status updates.
• Develop, manage, and maintain internal and external support documentation.
• Monitor critical infrastructure systems through industry standard monitoring tools and systems.

Skills

Customer service

Technical support

Healthcare experience

Communication

Job description

Horizon Health in Paris, IL is seeking an Information Services Technical Support staff member to provide first‑level technical support for software, hardware, and networks in a rural health facility. The role emphasizes problem solving, effective communication, and teamwork to assist patients and staff.

Responsibilities include handling calls, emails, and walk-up requests, following documented procedures, and maintaining support documentation. On-call rotation and physical lifting are required.