Healthcare IT Support Technician

NEW Health; Chewelah (WA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid time off (3 weeks first year)

Nine paid holidays

Health insurance for employees

Life Flight membership

401(k) with matching

Tuition reimbursement

HSA/FSA options

Zusammenfassung

NEW Health is a non-profit primary care provider serving rural northeast Washington. We seek an IT Support Specialist to handle technical inquiries, troubleshoot hardware and software, and keep systems secure and compliant. You will work across facilities to resolve issues efficiently and document resolutions in our ticketing system.

Applicants should have a high school diploma, 2–4 years of IT experience, and familiarity with HIPAA. Associates degree or certifications are preferred.

Qualifikationen

• High School diploma required; technical field associates degree or higher preferred.
• 2–4 years’ experience installing/troubleshooting hardware, software, and peripherals in a professional setting.
• Healthcare experience and HIPAA awareness strongly preferred.

Aufgaben

• Act as primary contact for customers needing IT support; troubleshoot remotely or in person.
• Resolve hardware and software issues per documented procedures; escalate as needed.
• Document issues and resolutions using ticketing systems; manage IT equipment inventory and orders.
• Create/maintain user accounts and perform password resets; provide basic user training.
• Assist with facility-to-facility travel as required.

Kenntnisse

Technical support

Troubleshooting

Communication

Teamwork

HIPAA compliance

Ausbildung

High School diploma

Associates degree preferred

Certifications (IEEE, CompTIA A+, Network+)

Tools

Ticketing software

Jobbeschreibung

NEW Health is a non-profit primary care provider serving rural northeast Washington. We seek an IT Support Specialist to handle technical inquiries, troubleshoot hardware and software, and keep systems secure and compliant. You will work across facilities to resolve issues efficiently and document resolutions in our ticketing system.

Applicants should have a high school diploma, 2–4 years of IT experience, and familiarity with HIPAA. Associates degree or certifications are preferred.