Helpdesk Technician

NEW Health; Chewelah (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off (3 weeks first year)

Nine paid holidays

Health insurance for employees

Life Flight membership

401(k) with matching

Tuition reimbursement

HSA/FSA options

Job summary

NEW Health is a non-profit primary care provider serving rural northeast Washington. We seek an IT Support Specialist to handle technical inquiries, troubleshoot hardware and software, and keep systems secure and compliant. You will work across facilities to resolve issues efficiently and document resolutions in our ticketing system.

Applicants should have a high school diploma, 2–4 years of IT experience, and familiarity with HIPAA. Associates degree or certifications are preferred.

Qualifications

• High School diploma required; technical field associates degree or higher preferred.
• 2–4 years’ experience installing/troubleshooting hardware, software, and peripherals in a professional setting.
• Healthcare experience and HIPAA awareness strongly preferred.

Responsibilities

• Act as primary contact for customers needing IT support; troubleshoot remotely or in person.
• Resolve hardware and software issues per documented procedures; escalate as needed.
• Document issues and resolutions using ticketing systems; manage IT equipment inventory and orders.
• Create/maintain user accounts and perform password resets; provide basic user training.
• Assist with facility-to-facility travel as required.

Skills

Technical support

Troubleshooting

Communication

Teamwork

HIPAA compliance

Education

High School diploma

Associates degree preferred

Certifications (IEEE, CompTIA A+, Network+)

Tools

Ticketing software

Job description

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.Your Career Pathway with NEW HealthWe create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations ManagerDental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager -> Care Coordination ManagerPharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B SpecialistBenefits with You and Your Family in MindUp to three weeks of paid time off your first year plus nine paid holidaysFree Life Flight membership for your familyNo-cost medical, dental, and vision insurance for employeesHealth Savings Account and Flexible Spending Account options401(k) plan with matching contributionContinuing education, license, and tuition reimbursement opportunitiesThe above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.Purpose of Job:Improve the overall health of the communities we serve by providing by utilizing and supporting advanced technologies with high standards of efficiency, competence, and collaboration.Essential Duties and Responsibilities:Serves as primary point of contact for customers seeking technical assistance.Performs various troubleshooting techniques utilizing IT support tools (in person or remote).Research and resolve computer hardware and software problems following documented procedures.Escalates unresolved issues to next level of IT support.Documents issues and resolutions accurately using ticketing and documentation software.Install, modify, and repair computer hardware, software and peripherals.Assists with management of IT equipment inventory and ordering.Creates and maintains user accounts. Performs user account password resets.Provides basic computer training users as necessary.Performs other duties as assigned.Travel may be required.Qualifications:Education/Experience: High School diploma required. Associates degree or higher in a technical field preferred. Certification in one of the following preferred: IEEE, CompTIA A+, Network+. Minimum two to four (2-4) years’ experience installing and troubleshooting computer hardware, software, and peripherals in a professional environment preferred. Experience in a healthcare setting highly preferred.Skills: Technical and problem-solving skills, verbal and written communication skills required. Ability to work in a team environment, maintain a positive attitude, and a commitment to quality required. Ability to handle protected health information in a manner consistent the Health Insurance Portability and Accountability Act of 1996 (HIPAA) required.Physical Demands:Sitting at a workstation over 2/3rds of the day. Required to read from text and computer screen over 2/3rds of the day. Communicating occurs constantly throughout the day. Able to move around to different facilities if desired. Lifting could be as much as 35lbs infrequently throughout the day.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.