Healthcare IT & EHR Support Technician

Chas-Health; Spokane (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Annual milestone bonus

Healthcare coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance and student loanrep

Childcare reimbursement

CME and license reimbursement

Job summary

CHAS Health in Spokane, WA, is hiring for an IT Support Specialist to improve patient care by delivering superior customer service and technical assistance for digital health tools. You will support EHR–integrated technologies, real‑time video, and remote monitoring across PC, iOS, and Android platforms.

The role requires 1–2 years in customer service and hardware/software support in a healthcare setting preferred.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience providing customer service required.
• Experience working with computer hardware, software, and peripherals in a professional environment is required.
• Experience in healthcare setting preferred.

Responsibilities

• Maintains knowledge of EHR-integrated technologies including real-time video, remote monitoring, applications, and digital tools on PC, iOS, and Android platforms.
• Serves as on-demand support for clinic staff who experience technical issues with digital health programs including workflows, hardware and software.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the Applications team.
• Creates and maintains documentation on common issues and processes.
• Provides technical guidance and training to clinic staff during implementations.
• Provides technical support to patients with various devices and operating systems.

Skills

Technical skills

Problem solving

Communication

Teamwork

Driver's license

Education

High School Diploma

Associates degree or higher preferred

ITIL familiarity helpful

Tools

ITIL knowledge

Job description

CHAS Health in Spokane, WA, is hiring for an IT Support Specialist to improve patient care by delivering superior customer service and technical assistance for digital health tools. You will support EHR–integrated technologies, real‑time video, and remote monitoring across PC, iOS, and Android platforms.

The role requires 1–2 years in customer service and hardware/software support in a healthcare setting preferred.