Healthcare IT Support Tech - Growth & Impact

Northwest Healthcare; Tucson (AZ); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Matching 401(k)

Career advancement opportunities

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

Northwest Medical Center is seeking an IS Support Technician to provide hands-on technical support for computer systems and networks. The role covers troubleshooting, installation, maintenance, and end-user assistance for hardware and software issues.

You will diagnose and repair hardware problems, track IT inventory, and help create guides to assist users. Responsibilities include ensuring security practices and supporting remote or field teams while maintaining reliable attendance.

Qualifications

• Associate Degree in clinical or information technology, or revenue cycle management preferred.
• 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support preferred.

Responsibilities

• Diagnosis and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
• Provides first-level support for hardware, software and network issues.
• Maintains accurate inventory of IT equipment, including tracking the deployment and return of devices.
• Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
• Creates and maintains user guides or training documentation to help end-users understand common IT tasks or processes.
• Assists in identifying and addressing potential security risks or vulnerabilities.
• Provides technical support for remote or field workers, helping them troubleshoot issues via phone, email, or remote desktop tools.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

Skills

Customer service

Communication

Teamwork

IT concepts

Education

Associate Degree in IT or related field

Tools

Remote desktop tools

Job description

Northwest Medical Center is seeking an IS Support Technician to provide hands-on technical support for computer systems and networks. The role covers troubleshooting, installation, maintenance, and end-user assistance for hardware and software issues.

You will diagnose and repair hardware problems, track IT inventory, and help create guides to assist users. Responsibilities include ensuring security practices and supporting remote or field teams while maintaining reliable attendance.