Healthcare IT Support Specialist (Onsite)

FreshDirect LLC; Port Clinton (OH); On-site; USD 43,000 - 65,000; Full time

Job summary

Magruder Hospital is seeking an IT Support Specialist to join the Information Services team in Port Clinton, Ohio. In this hands-on role you will install and maintain hardware and software, troubleshoot issues for hospital staff, and ensure essential patient care systems stay operational.

You'll document requests in the service desk, support Hospital Information Systems (OC/RIS/IMS), and train users while maintaining HIPAA compliance and contributing to a culture of continuous learning and

Qualifications

• High school diploma or equivalent.
• Interest in information technology and willingness to learn.
• Strong troubleshooting, problem-solving and customer service skills.
• Excellent verbal and written communication and ability to handle multiple requests.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provide technical support and end-user services for hospital staff.
• Install, configure, and deploy computers, printers, scanners, and software.
• Troubleshoot hardware, software, and application issues.
• Document support requests in the service desk system.
• Support Hospital Information Systems, LAN/WAN, and related applications.
• Participate in an on-call rotation and ensure HIPAA compliance.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Confidentiality

Education

High school diploma or equivalent

Associate degree in Information Systems or related field

Bachelor's degree in Information Systems, Computer Science, or Cybersecurity

Tools

Windows OS

Microsoft 365

Printers

Mobile devices

Basic networking

Job description

Magruder Hospital is seeking an IT Support Specialist to join the Information Services team in Port Clinton, Ohio. In this hands-on role you will install and maintain hardware and software, troubleshoot issues for hospital staff, and ensure essential patient care systems stay operational.

You'll document requests in the service desk, support Hospital Information Systems (OC/RIS/IMS), and train users while maintaining HIPAA compliance and contributing to a culture of continuous learning and