IT Specialist

Magruder Hospital; Port Clinton (OH); Presencial; USD 43.000 - 65.000; Jornada completa

Descripción de la vacante

Magruder Hospital is seeking an IT Support Specialist to join the Information Services team in Port Clinton, Ohio. In this hands-on role you will install and maintain hardware and software, troubleshoot issues for hospital staff, and ensure essential patient care systems stay operational.

You'll document requests in the service desk, support Hospital Information Systems (OC/RIS/IMS), and train users while maintaining HIPAA compliance and contributing to a culture of continuous learning and

Formación

• High school diploma or equivalent.
• Interest in information technology and willingness to learn.
• Strong troubleshooting, problem-solving and customer service skills.
• Excellent verbal and written communication and ability to handle multiple requests.
• Ability to maintain confidentiality and comply with HIPAA.

Responsabilidades

• Provide technical support and end-user services for hospital staff.
• Install, configure, and deploy computers, printers, scanners, and software.
• Troubleshoot hardware, software, and application issues.
• Document support requests in the service desk system.
• Support Hospital Information Systems, LAN/WAN, and related applications.
• Participate in an on-call rotation and ensure HIPAA compliance.

Conocimientos

Troubleshooting

Customer service

Communication

Prioritization

Confidentiality

Educación

High school diploma or equivalent

Associate degree in Information Systems or related field

Bachelor's degree in Information Systems, Computer Science, or Cybersecurity

Herramientas

Windows OS

Microsoft 365

Printers

Mobile devices

Basic networking

Descripción del empleo

• Location 615 FULTON STREET,Port Clinton, OH, 43452,United States
• Other Compensation $43,000- $65,000
• Job Category Information Technology, IT, IT Specialist
• Employee Type Full Time

Contact information

• Phone [phone] ext 3133

Description

About the Role

Join our Information Services team as an IT Support Specialist supporting critical hospital information systems that keep patient care running smoothly. In this hands-on role, you'll provide technical support, install and maintain hardware and software, troubleshoot user issues, and help ensure hospital staff have the technology they need to deliver exceptional care. This is an excellent opportunity for someone with a strong interest in information technology who is eager to learn and grow in a healthcare environment.

What You'll Do

Technical Support & End User Services

• Install, configure, and deploy computers, printers, scanners, and desktop software.
• Troubleshoot hardware, software, and application issues for hospital staff.
• Respond to service desk requests and resolve or escale technical issues promptly.
• Maintain accurate, real-time documentation of support requests within the service desk system.

Hospital Information Systems Support

• Support and maintain Hospital Information Systems and related applications.
• Install, configure, and troubleshoot Order Communications (OC), Radiology Information System (RIS), and Image Management System (IMS) applications.
• Assist with daily operation of Local Area Network (LAN), Wide Area Network (WAN), mainframe, and specialty network servers.
• Support hospital telecommunications systems and related technologies.

User Training & Documentation

• Train employees on hardware, software, and hospital applications.
• Create and maintain user guides, procedures, and technical documentation.
• Partner with users to identify workflow challenges and develop practical solutions.

IT Operations & Compliance

• Participate in an after-hours on-call rotation supporting critical hospital systems.
• Cross-train as an Information Services Analyst to support departmental operations.
• Protect confidential information by maintaining HIPAA compliance and following organizational security policies.
• Support compliance with Joint Commission standards and other regulatory requirements.

Our Culture & Values

We are committed to delivering dependable technology that supports exceptional patient care. Our team values integrity, collaboration, accountability, continuous learning, compassion, and respect while providing outstanding service to every employee and patient we support.

This is a 100% onsite position in Port Clinton, Ohio.

Required

• High school diploma or equivalent.
• Demonstrated interest in information technology and willingness to learn new systems and applications.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple support requests and work in a fast-paced environment.
• Ability to maintain confidentiality and comply with HIPAA and organizational security requirements.

Preferred

• Associate or Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or a related field.
• Technical coursework, certifications, or formal IT training.
• Experience providing technical support or customer service in a professional environment.
• Familiarity with Microsoft Windows, Microsoft 365, printers, mobile devices, and basic networking concepts.
• Experience working in a hospital, healthcare organization, or other regulated environment.

Summary

Magruder Hospital is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran status, disability, or any other protected class under the law.

Magruder Hospital is a Drug Free Workplace. Any offer of employment will be contingent upon satisfactory completion of pre-employment drug screening, including screening for the presence of nicotine, satisfactory completion of background verification, and the results of a post-offer medical and physical examination.