Healthcare IT Support Specialist - Impact & Growth

Jobtome

Presque Isle (ME)

On-site

USD 33,000 - 59,000

Full time

2 days ago

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Job summary

UnitedHealth Group in Presque Isle, Maine, is seeking an IT Technical Support Specialist to document incidents, troubleshoot hardware and software, and uphold security requirements including HIPAA. You will provide training, assist in IT projects, and coordinate with vendors while maintaining accurate records and strong customer service.

The role emphasizes adherence to SLAs, proactive maintenance, and collaboration with on-site and higher-tier teams to resolve issues for internal users and

Qualifications

High School Diploma/GED (or higher).
2+ years of technical support experience.
2+ years of experience with deployment, repair and maintenance of computer hardware (workstations, laptops, IP phones, smartphones, tablets, printers, copiers, scanners).
2+ years of experience with deployment, repair and maintenance of software (Microsoft Office Suite and Windows OS).
Ability to lift 40 lbs., work in varying temperatures, navigate buildings, and travel.

Responsibilities

Document incidents and assist root cause analysis.
Provide training or knowledge sharing for end-users.
Participate in or lead IT projects like upgrades or rollouts.
Ensure compliance with security policies and HIPAA.
Monitor IT inventory and coordinate with vendors.
Provide tier I and II support and maintain service records.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Customer service

Communication

Education

High School Diploma/GED

Tools

Ticketing systems

Job description

The role emphasizes adherence to SLAs, proactive maintenance, and collaboration with on-site and higher-tier teams to resolve issues for internal users and

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