Healthcare IT Help Desk Specialist

Revel Staffing; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk professional to provide first-line support for clinical and administrative staff in a healthcare environment. You will respond to calls, tickets, and emails, assist with password resets, VPN and email issues, and ensure HIPAA-compliant handling of sensitive data.

The role emphasizes patient-focused, professional service, accurate documentation, and escalation when necessary.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, account lockouts, and access issues for EMR/EHR and healthcare applications.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Maintain confidentiality and HIPAA compliance in handling data.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Discretion

Education

High school diploma or GED

Job description

Revel Staffing is seeking an IT Help Desk professional to provide first-line support for clinical and administrative staff in a healthcare environment. You will respond to calls, tickets, and emails, assist with password resets, VPN and email issues, and ensure HIPAA-compliant handling of sensitive data.

The role emphasizes patient-focused, professional service, accurate documentation, and escalation when necessary.