Healthcare IT Support Specialist

Alivi Health; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Alivi Health is seeking a Service Desk professional to provide first-line technical support across endpoints, identity, and collaboration tools. You will troubleshoot incidents, document steps, and help maintain secure, reliable operations in a healthcare setting.

You will handle Windows/macOS environments, Microsoft 365 services, Entra ID access, and endpoint management while collaborating with Security and IT teams. Bilingual English/Spanish is highly valued.

Qualifications

• High school diploma required; associate degree or equivalent practical experience preferred.
• 6 months to 1 year IT support or help desk experience preferred, healthcare experience is a plus.
• Healthcare experience strongly preferred.

Responsibilities

• Provide first-line IT support for employees across endpoints, identity, and collaboration tools.
• Monitor and triage requests via phone, email, and JSM; meet defined SLAs and document steps taken.
• Escalate unresolved or high-impact issues with full context to the appropriate resolver group.
• Support Windows 10/11 devices, peripherals, printers, and basic imaging/enrollment tasks.
• Manage Entra ID/Azure AD accounts and access across apps; enforce MFA and least privilege.
• Assist with Microsoft 365 services: Exchange Online, Teams, SharePoint/OneDrive permissions.
• Provide end-user support for standard apps and log collection for triage.
• Create knowledge base articles and help maintain asset inventory and security hygiene.

Skills

Windows admin

Microsoft 365 admin

Azure AD/Entra ID

Intune

Defender for Endpoint

Networking basics

Jira Service Management

English/Spanish bilingual

Education

High school diploma

Associate degree or equivalent experience

Tools

Jira Service Management

Five9

Microsoft Intune

Office 365/Exchange Online

SharePoint/OneDrive

Job description

Alivi Health is seeking a Service Desk professional to provide first-line technical support across endpoints, identity, and collaboration tools. You will troubleshoot incidents, document steps, and help maintain secure, reliable operations in a healthcare setting.

You will handle Windows/macOS environments, Microsoft 365 services, Entra ID access, and endpoint management while collaborating with Security and IT teams. Bilingual English/Spanish is highly valued.