Healthcare IT Help Desk Specialist

Revel Staffing; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

HIPAA training

Job summary

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare setting. You will handle access, EMR/EHR systems, email, VPN, and basic hardware/software troubleshooting with a patient, service-oriented approach.

The ideal candidate has 1+ year IT help desk experience, strong communication, and the ability to document issues clearly while maintaining HIPAA compliance in a fast-paced environment.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
• Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of all technical skill levels.
• Assist with basic user account setup, access changes, and application support as needed.
• Support increased ticket or call volume during peak periods, system updates, and special projects.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Job description

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare setting. You will handle access, EMR/EHR systems, email, VPN, and basic hardware/software troubleshooting with a patient, service-oriented approach.

The ideal candidate has 1+ year IT help desk experience, strong communication, and the ability to document issues clearly while maintaining HIPAA compliance in a fast-paced environment.