IT Support Specialist: Elevate Health Tech Outcomes

Serene Health; Sacramento (KY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid vacation and holidays

Employee discount program

Job summary

Optima Medical Management Group, including Serene Health, is seeking an IT Help Desk Specialist to be the first point of contact for technical support across hardware, software, and networks. You will triage, document solutions, and resolve issues within SLAs in a healthcare/corporate setting.

You will support Windows, Microsoft 365, password and account problems, and coordinate with Tier 2 and security teams while creating knowledge-base content and end-user training where appropriate.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field—or equivalent experience.
• 1–3 years of IT help desk or desktop support experience.
• Strong knowledge of Windows operating systems and experience supporting Microsoft 365.
• Basic Active Directory and networking knowledge, including TCP/IP, DNS, DHCP, and VPN.
• Experience supporting printers and peripheral devices and using a help desk ticketing platform such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or ManageEngine.
• Excellent customer service, verbal and written communication, troubleshooting, organization, and the ability to prioritize multiple tasks simultaneously.

Responsibilities

• Own the support experience from first contact to confirmed resolution, triage requests, maintain ownership, and close only after successful outcome.
• Diagnose and resolve password, account, profile, login, permissions, connectivity, printing, email, synchronization, and other issues across Windows and Microsoft 365 tools.
• Set up, image, diagnose, install, and inventory devices and office equipment, coordinating warranty service when needed.
• Assist with Active Directory and Microsoft 365 user management, MFA enrollment, and remote-management tasks as required.
• Create clear, reusable documentation and maintain knowledge-base articles and SOPs.

Skills

Windows support

Microsoft 365

Active Directory

Networking basics

Help desk

Customer service

Education

Associate's degree in IT or related field

Tools

ServiceNow

Jira Service Management

Freshservice

Zendesk

ManageEngine

Job description

Optima Medical Management Group, including Serene Health, is seeking an IT Help Desk Specialist to be the first point of contact for technical support across hardware, software, and networks. You will triage, document solutions, and resolve issues within SLAs in a healthcare/corporate setting.

You will support Windows, Microsoft 365, password and account problems, and coordinate with Tier 2 and security teams while creating knowledge-base content and end-user training where appropriate.