Healthcare IT Support Analyst Intern (Day Shift)

Southeast Health; Dothan (AL); On-site; USD 21,000 - 28,000; Part time

Job summary

Southeast Health in Alabama is seeking a Technical Support Analyst Intern to support and maintain desktop computer systems and peripherals across the health system. You will install and lifecycle manage desktops, laptops, tablets, and other end-user devices in accordance with policy.

The role emphasizes exceptional customer service, fast-paced environment, and collaboration with clinics; day shift, 0.75 FTE, regular employment.

Qualifications

• High School graduate or equivalent (required).
• MCP, A+, or other industry recognized certification (preferred).
• AS degree in Computer Science or related field (preferred).
• Exceptional customer service skills (REQUIRED).

Responsibilities

• Provide Level I technical support to clinical and line of business end users.
• Installs and configures end-user IT devices (desktops, laptops, tablets) for use throughout the hospital and multiple clinics.
• Deploys software to workstations and laptops using manual processes and automated tools.
• Maintains accurate inventory of hospital IT assets and equipment.
• Assists with regular preventive maintenance on equipment throughout the hospital and clinics.
• Assists with troubleshooting and repairing of various problems related to end-user systems, including hardware and software issues.
• Escalates problems and reports anomalies to senior staff in a timely and efficient manner.
• Maintains service levels consistent with defined Service Level Agreements.

Skills

Customer service

Verbal & written communication

Ability to work in fast-paced env

Education

High School diploma or equivalent

AS degree in Computer Science or related field

MCP / A+ certification

Job description

Southeast Health in Alabama is seeking a Technical Support Analyst Intern to support and maintain desktop computer systems and peripherals across the health system. You will install and lifecycle manage desktops, laptops, tablets, and other end-user devices in accordance with policy.

The role emphasizes exceptional customer service, fast-paced environment, and collaboration with clinics; day shift, 0.75 FTE, regular employment.