Help Desk Analyst I — Healthcare IT, On-Site Support

NHS Management, LLC; Northport (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Elite Low Cost Gold Plan Blue Cross Bl

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

401K with company match

Paid Holidays and Paid Vacation

Job summary

NHS Management, LLC in Tuscaloosa, AL is seeking a Help Desk Analyst I to be the first point of contact for technology support across the corporate office and facilities. You’ll resolve issues, answer questions, and get users back to work quickly, whether remote or on-site.

This role offers a starting point for an IT career, with training from an experienced team and exposure to Active Directory, Microsoft 365, and common business and clinical applications, while upholding HIPAA and security

Qualifications

• High school diploma or equivalent required; associate’s degree or IT coursework preferred.
• 0-2 years of help desk, IT support, or technical customer service experience.
• Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, Wi-Fi, VPN) knowledge.
• CompTIA A+, Network+, or Microsoft certifications are a plus but not required.
• A calm, patient way of explaining technical issues to non‑technical users.
• Strong organization and follow-through; no ticket should be forgotten.
• Healthcare IT experience is a bonus.

Responsibilities

• Respond to support requests by phone, email, and ticketing system, logging and tracking issues through resolution.
• Troubleshoot hardware, software, printer, and connectivity issues for corporate and facility users, remotely and on-site.
• Reset passwords, unlock accounts, and manage user access in Active Directory and Microsoft 365.
• Set up accounts, devices, and system access for new hires; remove access when employees leave.
• Image, configure, and deploy laptops, desktops, mobile devices, and peripherals.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Communication skills

Calm explanations

HIPAA awareness

Education

High school diploma or equivalent

Associate’s degree or IT coursework preferred

Tools

Ticketing system

DNS/DHCP

Job description

NHS Management, LLC in Tuscaloosa, AL is seeking a Help Desk Analyst I to be the first point of contact for technology support across the corporate office and facilities. You’ll resolve issues, answer questions, and get users back to work quickly, whether remote or on-site.

This role offers a starting point for an IT career, with training from an experienced team and exposure to Active Directory, Microsoft 365, and common business and clinical applications, while upholding HIPAA and security