Service Desk Analyst

iT1; Brisbane (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Stellar Benefits

Flexible Schedule

Job Stability

Career growth

Competitive Salary

Job summary

Prestige Hospital System is seeking a mid-level Service Desk Analyst to provide desktop support for end-users in a healthcare setting. The role requires balancing technical skills with strong customer service and entails escalation, KB maintenance, and mentoring junior staff.

You will handle complex calls, adhere to hospital IT policies, and participate in on-call rotations with nights and weekends as needed. A minimum of 5+ years in IT support is expected, with relevant certifications.

Qualifications

• Minimum 5+ years of experience in IT support roles, with preference for contact center and customer support expertise.
• Experience in health setting support is a plus.
• Familiar with Microsoft Windows, Microsoft Office, and Mac OSX support.
• Certificates in COMPTIA, Citrix, and Windows 10 are required for this position.

Responsibilities

• Balance technical knowledge with a high level of customer service in all service desk operations.
• Resolve issues or escalate as appropriate and maintain the knowledge base (KB).
• Effectively communicate technical concepts in writing and verbally.
• Mentor junior staff and handle Level II escalations as needed.
• Own team service levels and be flexible with scheduling, including nights, weekends, and on-call rotations.

Skills

IT support experience

Contact center experience

Customer service

Education

COMPTIA certification

Citrix certification

Windows 10 certification

Tools

Windows support

Office support

Mac OSX support

Job description

Service Desk Analyst

Brisbane,CA, US

0

3 days ago

Job Description

Experience: Mid Level

Salary: $21 - $30 per hour

Job Details

As a Consulting Service Desk Analyst in the Healthcare industry, you will be a vital part of our IT support team, providing top-notch desktop support to end-users. This is a mid-level position, and you will be handling complex support calls where your judgment will be imperative in problem resolution. You will be responsible for maintaining secure and confidential information, and you must be familiar with specific IT policies and Medical Center regulations.

Responsibilities: Your primary role will be to balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. You will work to resolve or appropriately escalated issues and assist with maintaining the Knowledge Base (KB). You will communicate technical concepts effectively in both written and oral forms. You will apply advanced technical knowledge as well as application access to resolve application problems. You will act as a mentor to junior‑level staff and be called upon to act in a Level II capacity to handle more complex internal escalations. You will take an ownership role in helping to ensure that team service levels are met. Flexibility with scheduling is a must, as you will be required to work nights, weekends, and with on‑call rotations.

Qualifications: To qualify for this position, you must have a minimum of 5+ years of experience in IT support roles, with a preference for those with contact center experience and customer support expertise. Experience in a health setting support is a plus. You should be familiar with Microsoft Windows, Microsoft Office, and Mac OSX support. Network troubleshooting and general software troubleshooting skills are also required. You must have excellent written and oral communication skills. Certificates in COMPTIA, Citrix, and Windows 10 are required for this position.

This is an exciting opportunity to join a dynamic team in the healthcare industry, where you can apply your technical skills and customer service expertise to make a real difference. We look forward to receiving your application.

A bit about us:

Prestige Hospital System

Placed #1 in both California in a broad assessment of excellence in hospital-based patient care.

Why join us?

• Competitive Salary$$
• Stellar Benefits (Medical, Dental Vision, Life Insurance)
• Flexible Schedule
• Job Stability
• Career growth
• The position offers a competitive salary

If you are passionate, thrive in a fast‑paced environment and are ready to take your career to the next level, we would love to hear from you.

#healthcare #citrix #windows-10 #epic #comptia #healthcare-it-clinical-environment-support #mentoring-junior-analysts #tier1